CIA Medical Shipping Policy

View the shipping policy and return policy for CIA Medical

When will my order be processed?

Most orders placed before 12:30pm CST will be processed the same day.
Orders placed after 12:30pm CST will be processed the next business day.
Orders placed after 12:30pm CST on Friday, Saturday, Sunday or holidays will be processed the next business day.

Please note, shipping dates for special-order items are subject to lead times indicated on the individual product pages.

What shipping costs will be incurred? How is shipping calculated?

Price is based on the weight and dimensions of the products ordered. With close to one million medical SKUs in our catalog, we are constantly working to ensure that the dimensional data we have on file is accurate for every item.

To provide the best possible service, we ship items as they become available, rather than waiting for all products in your order to be in stock. As a result, your order may be shipped in multiple shipments. Please note that this may result in multiple shipping charges.

From time to time, an order may also incur shipping fees in addition to what is quoted during checkout, and only in the event that CIA is charged significantly more for the cost of shipping than was estimated during checkout. We appreciate your understanding and are committed to getting your products to you as quickly as possible. If you have any questions regarding shipping, please don’t hesitate to contact us.

LTL freight shipping will be handled by our logistics department and shipped via truck, or rail, depending on customer instructions and requirements. Accounts will receive a follow-up call to confirm delivery information and additional preferences if this option is selected during checkout.

Purchase Orders

New accounts placing purchase order with the expectation of receiving credit terms will be delayed pending credit approval. In order to expedite the process, first register your account, and contact customer service at (312) 275-5850 to proceed with your credit application and account verification. Alternatively, a credit card may be used to expedite the delivery of your initial order.

CIA Medical Return Policy

Most stocked product provided by Central Infusion Alliance, Inc. is returnable within 30 days from the date of shipment. Products that cannot be restocked by CIA Medical are not eligible for return, except in cases where the product is defective or the return is the result of an error on the part of CIA Medical. Additionally, non-stock, special order, and manufacturer drop-ship items are non-returnable and, in many cases, cannot be canceled once the order has been submitted.

In the event that a product return is the result of incorrectly-shipped or damaged goods, Central Infusion Alliance, Inc. will provide a full refund for the products in question, as well as inbound and outbound shipping fees.

In the event of customer error, product will be refunded upon receipt of the returned goods, minus shipping fees and restocking fees, which are to be determined by manufacturer policy on a case by case basis, a percentage of the total product value in the event that the item is classified as a returnable item.

Certain items restricted by manufacturer return policy are nonreturnable and nonrefundable. Certain stocked items, governed by restrictive manufacturer delivery policy, once ordered may not be cancelled except in severe backorder situations and may incur significant cancellation fees of up to $50 per item if it may be cancelled. Should a customer wish to inquire as to the return or cancellation policy for a particular item prior to ordering, requests may be submitted to web.support@ciamedical.com.

Shipping and Returns Policy